These Terms and Conditions set out the basis on which Cleaners SW12 provides cleaning services to residential and commercial customers. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person or organisation requesting or receiving cleaning services from Cleaners SW12.
Company means Cleaners SW12, the cleaning service provider.
Services means any cleaning or related services provided by the Company to the Client.
Cleaner means any employee, worker, subcontractor, or representative engaged by the Company to carry out the Services.
Premises means the property or properties where the Services are to be carried out.
Agreement means the contract between the Client and the Company, consisting of these Terms and Conditions and any confirmed booking details.
The Company provides domestic and commercial cleaning services, which may include regular cleaning, one off deep cleaning, end of tenancy cleaning, after builders cleaning, and other related services as agreed with the Client at the time of booking.
The exact scope of work, including areas to be cleaned, frequency, and any specific instructions, will be agreed at the time of booking and confirmed by the Company. The Company reserves the right to decline any request that falls outside its normal service capabilities or is considered unsafe or unreasonable.
Bookings can be requested by the Client through the Companys accepted booking channels, as communicated on its service materials. A booking is not confirmed until the Company has acknowledged the request and provided written or electronic confirmation, including the date, time, type of service, and any agreed price or estimate.
The Client is responsible for providing accurate and complete information when making a booking, including full address of the Premises, access details, parking information, and any specific cleaning requirements. The Company will not be liable for delays, additional costs, or service limitations arising from incomplete or inaccurate information provided by the Client.
The Company may conduct a pre service assessment, either remotely or in person, to determine the scope of work and provide a more accurate quote, especially for specialist or one off services.
The Client must ensure that the Cleaner has safe and uninterrupted access to the Premises at the agreed time. This may include providing keys, access codes, or arranging for someone to be present on site. Where keys are supplied, the Client confirms that they have the right to grant such access and that the keys supplied operate the necessary locks.
If the Cleaner is unable to gain access to the Premises at the scheduled time, waiting time or a call out fee may be charged, and the booking may be treated as cancelled by the Client under the late cancellation provisions set out in these Terms and Conditions.
The Client must ensure that the Premises are reasonably tidy and free from hazards so that the Cleaner can carry out the Services safely and effectively.
The Client agrees to provide a safe working environment for the Cleaner and to comply with all relevant health and safety obligations.
The Client must ensure that running water, electricity, adequate lighting, and where reasonably required, heating, are available at the Premises during the service. If such utilities are not available, the Company may cancel or suspend the Service and charge a reasonable fee for time and travel.
The Client agrees not to directly engage or employ any Cleaner introduced by the Company for private work outside the Companys arrangements during the period of the Agreement and for six months thereafter, unless expressly agreed with the Company in writing and subject to an introduction fee as determined by the Company.
Unless otherwise agreed, the Company will supply standard cleaning equipment and materials required for the Services. The Client must inform the Company in advance of any specific requirements, sensitivities, or restrictions regarding cleaning products to be used at the Premises.
Where the Client chooses to provide cleaning materials or equipment, the Client is responsible for ensuring that such items are safe, in good working order, and suitable for the tasks required. The Company will not be liable for any loss or damage arising from the use of faulty, unsuitable, or inappropriate equipment or materials supplied by the Client.
Unless a fixed price has been agreed in advance, the Services will be charged on an hourly or per job basis in line with the Companys current price list. All prices are quoted in pounds sterling and may be subject to applicable taxes.
The Company reserves the right to revise its prices from time to time. Any changes will not affect confirmed bookings that have already been accepted, unless the nature or scope of the work changes or additional services are requested by the Client.
Payment terms will be communicated at the time of booking. The Company may require payment in advance, payment on completion, or regular invoicing for ongoing services. The Client must pay all invoices in full by the due date stated. If no due date is specified, payment is due on the day of service.
Where payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts and to suspend or cancel future services until payment is made in full.
The Client may cancel or reschedule a booking by giving the Company adequate notice through accepted communication channels. The required notice period will normally be at least 24 hours before the scheduled start time, unless otherwise specified by the Company.
If the Client cancels or reschedules a booking with less than the required notice, the Company may charge a late cancellation fee, which may be up to the full value of the scheduled service.
Where the Cleaner is unable to attend due to circumstances beyond the reasonable control of the Company, such as severe weather, transport disruption, or sudden illness, the Company will notify the Client as soon as reasonably possible and offer an alternative time or date. The Company will not be liable for any loss arising from such cancellation or rescheduling.
The Company aims to provide a high and consistent level of service. If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, and in any event within 24 hours of completion of the service in question.
Upon receiving a complaint, the Company will investigate and, where appropriate, may arrange for the relevant areas to be re cleaned without further charge. This will be the Clients sole and exclusive remedy in respect of service quality complaints, unless otherwise required by law.
The Company reserves the right to decline a request for re cleaning or compensation where the complaint is received outside the specified time frame or where the Company considers the complaint to be unfounded or outside the agreed scope of Services.
While the Company and its Cleaners take reasonable care when providing the Services, accidental damage or breakage can sometimes occur. The Client must report any damage or loss believed to have been caused by a Cleaner to the Company in writing as soon as reasonably practicable and, in any event, within 24 hours of the relevant service.
The Companys liability for any damage, loss, or claim arising out of or in connection with the Services will be limited to the lower of the cost of repair, the current replacement value, or the amount actually recovered by the Company under any applicable insurance policy.
The Company will not be liable for normal wear and tear, pre existing damage, or any deterioration that occurs as a result of cleaning processes that have been discussed and agreed with the Client. The Company will not be responsible for any damage arising from the use of products or equipment supplied by the Client or from instructions given by the Client that are not in line with manufacturer guidance.
The Company will not be liable for loss of cash, jewellery, or other valuables not properly secured at the Premises. The Client is strongly advised to keep such items safely stored and to advise the Company of any particularly delicate or high value items that require special care.
To the fullest extent permitted by law, the Company will not be liable for any indirect, special, or consequential loss, including but not limited to loss of profit, loss of opportunity, or loss of enjoyment, whether arising in contract, tort, or otherwise, even if such loss was reasonably foreseeable.
Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
The Company will handle waste generated in the normal course of cleaning in accordance with applicable waste and environmental regulations in the United Kingdom. This may include the correct segregation, storage, and disposal of general waste and recycling as reasonably required during the performance of the Services.
Unless otherwise agreed, the Company does not remove large quantities of household waste, builder waste, hazardous waste, electrical items, or any materials requiring specialist disposal from the Premises. Such items remain the responsibility of the Client, who must arrange for appropriate collection and disposal in line with local authority or commercial waste rules.
The Client must notify the Company in advance if any areas to be cleaned may contain hazardous substances, sharps, bodily fluids, or contamination requiring specialist handling or protective equipment. The Company reserves the right to refuse to handle or remove any materials that, in its reasonable opinion, pose a risk to health, safety, or the environment.
The Company maintains insurance cover appropriate for the nature of its Services, subject to the policy terms, conditions, and exclusions. Details of insurance cover can be made available to the Client on reasonable request.
The existence of insurance does not extend or increase the Companys liability beyond the limits set out in these Terms and Conditions, and any claim may be subject to the approval of the relevant insurer.
The Company may collect and process personal data relating to the Client for the purposes of managing bookings, providing the Services, processing payments, and fulfilling its legal obligations. The Company will handle personal data in accordance with applicable data protection laws.
The Company and the Client each agree to treat any non public information received from the other in connection with the Services as confidential and not to disclose it to any third party except as required for the performance of the Agreement or as required by law.
The Company may suspend or terminate the provision of Services with immediate effect if the Client fails to pay any amount due, breaches these Terms and Conditions, behaves in an abusive or inappropriate manner towards any Cleaner, or creates an unsafe working environment.
The Client may terminate ongoing regular services by giving the notice period stated at the time of booking or, if none is stated, by giving at least 14 days notice. The Client will remain liable for all services carried out up to the date of termination and for any applicable cancellation charges.
The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to new bookings and to any ongoing services after the Client has been notified of the change or the updated terms have been made reasonably available.
If the Client continues to use the Services after any changes have taken effect, the Client will be deemed to have accepted the updated Terms and Conditions.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Agreement or its subject matter.
If any provision of these Terms and Conditions is or becomes invalid, unlawful, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.
These Terms and Conditions, together with any confirmed booking details, constitute the entire agreement between the Client and the Company in relation to the Services and supersede all previous discussions, correspondence, or understandings relating to their subject matter.
You should call our professional cleaners SW12 if you want to book the best cleaning services in the area!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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