This Privacy Policy explains how Cleaners SW12 collects, uses, stores and protects personal data relating to its customers in the SW12 area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act. This Privacy Policy applies to all Cleaners SW12 customers in the SW12 area who use our cleaning services, whether contacting us online, by post or through any other communication channel.
By engaging Cleaners SW12 to provide services, you acknowledge that you have read and understood this Privacy Policy. We may update this policy from time to time. Any changes will apply from the date of publication of the revised version.
The data controller is the entity that determines the purposes and means of processing your personal data. For the purposes of this Privacy Policy, the data controller is Cleaners SW12. Where we work with other organisations that act as joint controllers or independent controllers, we will explain this to you where relevant.
We collect and process different categories of personal data about you when you use our services. The types of information we may collect include:
Identification and contact details, such as your full name, postal address, service address, billing address, and any communication preferences that you provide to us.
Booking and service details, such as the type of cleaning service requested, frequency of service, property access instructions, room details required to quote and deliver the service, and any notes you provide regarding your preferences.
Account and communication records, including records of enquiries made by phone or other channels, records of complaints or feedback, and information you provide when updating your details or responding to a survey about our services.
Payment and transaction data, such as payment method details processed through secure payment providers, records of payments made, invoices issued and refunds processed. Card details are handled by payment processors and are not stored by us in full form.
Technical and usage data, where applicable, such as information about how you navigate and use our online booking forms or online content, and technical identifiers like IP address and device information, collected through standard logging mechanisms.
Special category data is generally not required for the provision of our services. We do not intentionally collect sensitive data such as health data or information about your racial or ethnic origin, except where you choose to provide limited information that is strictly necessary to accommodate accessibility needs or safety requirements. Where this occurs, we will only use it with your explicit consent or where permitted by law.
We only process your personal data when we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:
Performance of a contract: We process your personal data to take steps at your request before entering into a contract, and to perform our contract with you. This includes processing necessary to provide cleaning services, manage bookings, issue invoices, take payment and communicate with you about your service.
Legitimate interests: We may process your data where it is necessary for our legitimate interests or those of a third party, provided that your rights and freedoms do not override those interests. Examples include improving our services, managing and developing our business operations, ensuring network and information security, and handling customer queries or complaints.
Legal obligation: We process certain information to comply with legal and regulatory obligations, such as maintaining records for tax and accounting purposes and responding to lawful requests from regulatory authorities.
Consent: In some situations, we rely on your consent, for example, where you choose to receive certain direct marketing communications from us that are not based on our legitimate interests. When we rely on consent, you are free to withdraw it at any time. Withdrawing consent will not affect the lawfulness of processing carried out before your withdrawal.
We use your personal data for the following purposes:
To provide and manage cleaning services to you, including scheduling appointments, sending confirmation and reminder messages, coordinating staff and ensuring we have the correct instructions to access and service your premises.
To manage your customer relationship, including responding to your enquiries, dealing with complaints, processing cancellations or changes in bookings, and providing aftercare or follow-up where appropriate.
To process payments and maintain financial records, including issuing invoices, managing refunds or credits, and keeping accounting records as required by law.
To communicate with you regarding service updates, important notices about your bookings, and changes to this Privacy Policy or our terms and conditions.
To improve and develop our services, including using aggregated or anonymised data for internal analysis, training, quality control and service optimisation.
To comply with legal and regulatory obligations, as well as to establish, exercise or defend legal claims where necessary.
We may share your personal data with selected third parties that act as data processors on our behalf. These organisations are only permitted to use your personal data in accordance with our instructions and for specified purposes. They are required to keep your data secure and to comply with data protection laws.
Types of processors and recipients may include:
IT and hosting providers who supply and maintain our booking systems, communication tools, storage and backup services.
Payment service providers who process card and electronic payments securely on our behalf.
Customer service and administration providers who assist us with managing bookings, enquiries and communication where relevant.
Professional advisers including accountants, auditors or legal advisers where necessary for the provision of their professional services to us.
We may also share personal data with third parties who act as independent controllers, such as authorities, regulators, law enforcement or courts where required by law or necessary for legal claims. Where we work with independent contractors who provide cleaning services, we may share relevant service and access details with them where necessary to fulfil the service to you, and we require them to protect your information.
We do not sell your personal data to third parties.
Where we use service providers located outside the United Kingdom or the European Economic Area, or where your data is otherwise transferred internationally, we will ensure that appropriate safeguards are in place to protect your data in accordance with data protection laws. These safeguards may include the use of standard contractual clauses or other mechanisms recognised by law. You may contact us for more information about international transfers where relevant.
We retain your personal data only for as long as necessary for the purposes described in this Privacy Policy, and in accordance with our legal and regulatory obligations.
In general, we keep customer account and booking records for a period that allows us to manage our relationship with you, respond to any queries or disputes, and comply with tax and accounting requirements. Financial records may be retained for a longer period in line with statutory retention periods.
Where there is no longer a legal, contractual or legitimate business need to retain your personal data, we will delete it or anonymise it so that it no longer identifies you.
Under data protection law, you have several rights in relation to the personal data we hold about you. These rights are subject to certain conditions and exemptions. You have the right to:
Access your personal data and obtain a copy of the information we hold about you, together with certain details about how we use it.
Request correction of inaccurate or incomplete personal data that we hold about you.
Request erasure of your personal data where there is no good reason for us to continue to process it, for example where it is no longer necessary for the purpose for which it was collected and we have no legal obligation to retain it.
Object to processing of your personal data where we rely on legitimate interests, including objecting to direct marketing activities.
Request restriction of processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where processing is unlawful but you do not want us to delete it.
Request data portability where processing is based on consent or the performance of a contract and is carried out by automated means, enabling you to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller.
Withdraw consent at any time where we rely on your consent for a particular processing activity. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
If you wish to exercise any of these rights, please contact us using the contact details you already hold for Cleaners SW12. We may need to verify your identity before responding to your request.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, staff training and regular review of our security procedures. While we strive to protect your personal data, no system can be guaranteed to be completely secure.
If you have concerns about how we handle your personal data or about this Privacy Policy, you can contact us using the contact details you already use for Cleaners SW12. We will aim to respond to your concerns and work with you to resolve any issues.
You also have the right to lodge a complaint with the relevant supervisory authority for data protection if you believe your rights have been infringed. In the United Kingdom, this is the Information Commissioner's Office. Details about how to contact the supervisory authority can be found on its official website.
You should call our professional cleaners SW12 if you want to book the best cleaning services in the area!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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